🧹 Rubbish Removal Terms & Conditions

Modern Rubbish Removal Trading as Modern Skips 2014 Ltd

1. Service Agreement

By booking with Modern Rubbish Removal, you agree to the terms outlined below. These ensure transparency, safety, and a smooth experience for all customers.

2. Booking & Payment

• All bookings must be confirmed via our website, email, or phone.
• Payment is due upon completion unless otherwise agreed.
• Prices may be adjusted if waste type or volume differs from the original description.

3. Order Approval

All orders require approval before fulfillment. We may contact you to verify details or request additional information before confirming your booking.

4. Waste Types

• We collect: Household waste, garden waste, light construction debris.
• We do not collect: Hazardous materials (e.g. asbestos, chemicals, medical waste).
• If prohibited items are found, we may refuse collection or apply additional charges.

5. Access & Collection

• Please ensure clear and safe access to the collection site.
• Restricted or unsafe access may result in rescheduling or a surcharge.
• Parking arrangements are the customer’s responsibility.

6. Cancellations & Rescheduling

• Cancellations within 24 hours of collection may incur a £50 fee.
• Rescheduling is free if requested at least 24 hours in advance.

7. Liability

• We are not liable for damage caused by poor access or pre-existing site conditions.
• Our team is insured for accidental damage during collection, subject to investigation.

8. Environmental Commitment

• We aim to recycle or responsibly dispose of all waste.
• We use licensed waste transfer stations and comply with UK environmental regulations.

9. Complaints & Disputes

• Complaints must be submitted within 48 hours of service.
• We will investigate and respond within 5 working days.

10. Cage Tipper Loading & Weight Determination

The weight of waste loaded onto the cage tipper is determined solely by the driver of the vehicle. This ensures safe operation and compliance with legal weight limits. The driver reserves the right to refuse excess loading if it compromises safety or vehicle capacity.

11. Loading Time & Additional Charges

Customers are allocated a standard loading time, agreed upon at the time of booking.
If loading exceeds the allowed time, additional charges will apply as follows:

• £1.00 per minute for one operative
• £1.50 per minute for two operatives

These charges will be added to the final invoice and are non-negotiable. To avoid extra fees, please ensure waste is ready for collection and accessible within the agreed timeframe.

📞 Need Help?

Email: sales@modernrubbishremoval.co.uk Phone: 01708 368131